FAQ

What can I shop for?

The catalog includes Thinking Putty, sensory play items, slime, creative kits, and related accessories. Available choices are described on the individual product listing.

When should a shipment arrive?

After payment authorization, handling usually takes 1–2 business days. Carrier transit after dispatch is estimated at 4–6 business days. Weekends and applicable holidays are excluded, and an exact arrival day cannot be promised.

Do you take returns and exchanges?

Yes. Defective and eligible non-defective new merchandise may be returned, and exchanges are accepted subject to approval and stock. A preference or change-of-mind return must be unused and in original condition. Damaged, defective, incorrect, or missing-content items are accepted for review. Apply within 30 calendar days after delivery; your consumer rights remain intact. Read the Refund Policy.

How do I mail an approved return?

Request approval first. The free prepaid return label is already inside the package; use it with the confirmed destination instructions. We charge no restocking fee. If the label is missing, use Contact Us.

When is a refund started?

We process and initiate an approved original-method refund within 10 days. A financial institution may take more time to display it. Payment and privacy details appear in their dedicated pages.